Learn key communication techniques to improve resident and board relations.  This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations.

Topics include:

• Practicing effective communication skills
• Providing good customer service
• Identifying and responding to owner needs
• Addressing complaints and diffusing anger
• Managing public relations
• Preparing annual meeting notices, management reports and rule violation letters
• Writing informative newsletters

Course Materials

In addition to a participant guide and digital access to bonus readings and materials, you will receive:

• CAI Guide for Association Practitioners: Communications

Course Length (Virtual Class)

• 2 Days | 11:00am - 2:00pm CST, both days
  

Exam Information

At the conclusion of the course, we will add the final exam to your course package. You will have 30 days from your live course to go through all the material and complete the final exam. The exam includes 35 multiple-choice questions, is timed (90 minutes) and must be completed in a single session. If you do not pass on your first attempt, you can launch the exam again a second time. The passing score is 70%. At the end of the exam, you will see a learning objective of how you did on each section. Please record this information for future reference​. 

Tuition

CAI member: $499 | Non-member: $599 Join Now! 

Registration

Click Here To Register Now!