​​​​​​​Learn key communication techniques to improve resident and board relations. This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:

• Practicing effective communication skills
• Providing good customer service
• Identifying and responding to owner needs
• Addressing complaints and diffusing anger
• Managing public relations
• Preparing annual meeting notices, management reports and rule violation letters
• Writing informative newsletters

 
Course Materials

In addition to a participant guide and digital access to bonus readings and materials, you will receive:
     • CAI Guide for Association Practitioners: Communications

Course Length

• Day 1 | 9 a.m. - 5 p.m. (in the classroom)
• Half-day | Online content including a multiple-choice examination. The exam and online material must be completed within 30 days of the live course. Results will be available immediately after completing the exam. The half-day program including exam can be taken from home, office, or anywhere with an internet connection.

Tuition

CAI member: $459 | Nonmember: $559 Join Now! 

Registration

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